Help centre
Frequently asked questions
How do I find my size?
Start with your underbust and bust measurements rather than your clothing size — our size guide walks you through it. Between two sizes, size up in bras and choose panties by hip measurement.
Is the packaging discreet?
Always. A plain outer box, no brand marks, no product names on the shipping label, and the charge appears as LUNARA ATELIER.
Can I return something?
Unworn pieces with tags can be returned within 30 days and we cover the return label. For hygiene reasons, opened panties and bodysuits cannot be returned.
How long does delivery take?
2–4 business days within the US, 5–10 business days internationally. Free over $69, otherwise a flat $6.90.
Will the lace scratch?
Our lace is a high-elasticity jacquard with laser-cut or soft-bound edges, so it sits flat on the skin. If you are sensitive to synthetics, the satin range is brushed knit inside.
How should I wash it?
Hand wash cold or use a laundry bag on a gentle cycle. No tumble drying, no bleach — dry flat in the shade and the lace will keep its shape for years.